Product FAQs
If we made a mistake with your order, or if there is a defect, then please email our Customer Support Team. If you received a defective item, then please provide a photo of the issues you are referring too, and if you received an incorrect item, then please provide an image of the incorrect item along with your packing slip.
Note that we must be notified of any defects within 30 days of delivery. Any claims beyond the 30 days will be considered already used, and cannot be replaced.
Yes, we have a 30-day warranty for all of our products. We must be notified within 30 days of you receiving the product(s) of any defects or issues with it. Anything beyond the 30 days will be considered wear and tear, and not be eligible for replacement or reimbursement. We will be happy to treat a defect situation case by case.
We recommend our customers to stay up to date on all product releases and restocks by signing up for our newsletter at the bottom of our homepage, or stay up to date by following our social media at the bottom of our website.
Order FAQs
How long will it take my domestic (U.S) orders to get to me?
All domestic orders within the US generally takes 3-5 business days for processing time and within 7-14 business days upon arrival. Once you receive your initial shipping confirmation email, our next step is to print and package your merchandise. At this time your package is only being prepared for shipment. Please allow 1-2 additional days during launch weeks. Orders will not be shipped out on holidays, they will be shipped the following business day.
How long will it take my international order to get to me?
International orders takes 3-5 business days for processing, and shipping take 8-15 business days. Mail innovations move through your country’s local post network for final delivery. Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. Please allow 1-3 additional days as the volumes are extremely high. Orders are not shipped out during holidays. They will be sent the following business day.
What if my tracking number says it is being returned to the sender?
If your package is unable to reach its final destination for reasons such as an incomplete address, failed delivery attempts, etc. it will be returned to us. When the package has arrived back at the warehouse customer support will email you to let you know we have received it and at that time a refund will be issued. Please allow 5-7 business days for all refunds to process back to your account.
We are NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
We are not responsible for any packages once they are in the hands of the shipping provider.
If you need to cancel your order or an item/items from your order, please contact our support team. We can only cancel orders that have not yet been fulfilled for shipment.
To check your order status, please refer to your account login page in Wolcronix to check the status of your order.
The most common reason for unsuccessful orders is most likely the billing zip code not matching the zip code associated with your credit card. Please double check to make sure that these two numbers match, or the payment will fail. If the payment fails, often times, a pending transaction is placed on your account. This transaction will not complete and will be reversed by your bank. It may sometimes take a few business days to fall off.
You may also see pending charges. These charges will also fall off as they are common fund checks that the merchants used to authorize payments.
If you are missing an item from your order, then please email us at with your photo and order number, and let us know which item was missing. We will be glad to re-ship the item if it is in stock, or refund the missing item! Please note that this rarely ever happens and we know when a client isn’t honest. As we are a family, we always want to have a healthy relationship with our clients.
Shipping
Your tracking information is emailed to you when your order is shipped or you could check your order page when you login. You will receive a shipping confirmation email. Please keep in mind, it can take a few days for your order to ship after the order is received.
If shipped in the USA or internationally, processing time is 3-5 days. Shipping time within 7-14 business days. Please note that due to overwelming orders at this time, shipping time takes longer than usual. Soon we will be improving our shipping time and giving our customers a better experience.
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customers are responsible for being aware of and paying any customs fees and duties charged by your country. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. We cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
Refunds & Exchanges
Returns/exchanges can take up to 8-10 business days to be processed once they have been received at the warehouse. We do our best to process them as quickly as possible!
Below are more FAQ’s about our return/exchange process and policy:
If you put in for an exchange for the item and there is no stock available for your request you will be refunded for the item(s) returned. If your return is denied for any reason, you will be emailed, and the items will be sent back to you. Refunds can take 5-7 business days to process depending on your bank.If 10 business days have passed since your return was delivered, then please email us with your order number and tracking information for the return, and we will look into the status!
Please read our policy below carefully for any discretions on return items (like sale items or undergarments).
Returns Policy (Exchange/Refund Policy)
Our warranty policy lasts 30 days after the order is delivered to you. If 30 days have gone by from the order delivery date, unfortunately, we can’t offer you a refund/exchange. If the return does not pass inspection, it will be mailed back to you (whether it is being returned for a refund or exchange). If you request an exchange and stock is unavailable for your request, we will refund you for that item. We cannot ship returned items back if exchanges cannot be fulfilled. Exchange requests can only be made for products of equal or lesser value per item being returned. If you request an item that is of higher value than the item being returned we will refund you for the item or items sent back. Exchanges can only be made for 1 item for 1 item, combinations of products cannot be requested to equal the value of an item being returned. Please return the item in the same condition it sent in: All items must be unwashed and not put through a dryer. Some of our items do not come with tags so please do not be alarmed, however, if tags were attached when you received the item please keep them attached. Items with excessive wrinkling are subject to denial. Items covered in animal/human hair will NOT be accepted. Items that strong odors or smell like smoke, cologne, detergent, or have deodorant markings or other stains will NOT be accepted. We cannot accept any underwear or socks for hygiene reasons. Whether worn or unworn any undergarments are final sale products and cannot be returned (includes both exchanges and refunds).We do not accept returns for Sale/Clearance items. This includes both returning items for an exchange or returning items for a refund. We do not cover shipping costs for returns/exchanges at this time. If you return an item, the original shipping cost is NOT refunded. We do not accept returns or exchanges after 30 days past delivery date.
Once your return reaches our facility it may take 5-7 business days for your return to be processed during a normal business wave, if it is during a launch period for us please allow 8-10 business days for the team to process your return accordingly. If you are approved, then your refund/exchange will be processed.
For refunds, the item(s) credit will automatically be applied to the original method of payment. For exchange requests, we will fulfill it if stock is available and you will receive a confirmation email for the exchange order!
If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.
Late or missing refunds
Packages will be processed on a first-come basis. Please allow up to 5-10 business days for our team to process your refund once your return package reaches our facility. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (5-7 business days after being issued by us). Next, contact your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at the email below.